SIP trunk services keep on maturing and gaining traction in the telecom industry. It has demonstrated to drive essential cost savings, address capacity challenges and flexibility. Let`s consider the advantages of SIP technology.
Deploying SIP Trunk
In a basic SIP trunk deployment, a provider will secure incoming and outcoming voice services over IP connection. In this case you have two deployment models to choose depending on the provider you procure service from.
One of the deployment options is consolidating voice and data services on the same physical links. This model seems more attractive from the financial point of view as you get rid of independent voice and data circuits. This option is only available if you use the same carrier for WAN and SIP trunk services; otherwise you need to provide detached physical links to your SIP trunk provider.
No matter which deployment option you choose one of the essential advantages of using SIP trunk technology is a possibility to end these services in diversified data centers. This approach provides you with a plain cost-effective and highly applicable solution.
PRI Technology Diversity and SIP Trunking
A Primary Rate Interface (PRI) is a solution available for bridging the gap between older and new voice delivering technologies. It utilizes SIP trunks as a delivery option, enabling companies to leverage Time-Division Multiplexing (TDM) technology. By using current PBX system combined with SIP trunk technology to secure voice communications companies get a scalable and cost-effective solution which keeps on evolving as future needs transform.
Use of SIP trunking in a site diversity deployment secures a high level of availability. In the meantime it doesn`t safeguard against SIP protocol or IP routing issues which can occur within voice service carrier`s network. To address this problem think about holding several of your long distance voice PRIs in your data centers to secure technology diversity.
Multi-Site Contact Center and SIP Trunking
When switching to SIP trunking in a contact center making use of technology diversity is one of the key points which should be taken into consideration. Nowadays the major part of contact centers use toll-free services for incoming calls. One of the most essential advantages of these services is geographical flexibility. Toll-free numbers use Time-Division Multiplexing (TDM) services and are delivered over via LD trunks, so they don`t have LATA or geographic limits.
Inbound calls using the same toll-free number can be delivered to multiple locations using DS3s, PRIs or TDM options. These options can be blended with SIP trunksz czc and deployed in various data center locations. As a result you will have a highly applicable solution.
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